Privacy policy questions answered
No. We never sell your personal information or gaming history. We share deposit and withdrawal data with our payment processors (DANA, OVO, GoPay, QRIS) only as needed to process your transactions. We may share aggregated, anonymised data with compliance partners to meet anti-fraud obligations, but never your name or account details.
We retain your core account data for twelve months after closure to handle refund disputes, tax records and chargebacks. Gameplay logs and session history are deleted sooner. You can request early deletion where local law permits by contacting our privacy team via live chat or email.
Yes. Log into your account, go to Settings > Privacy, and click 'Request Data Export'. We'll compile your profile information, deposit history, game logs and any other data we hold on file and email you a file within fourteen days at no cost.
The privacy protections are identical on our mobile app and website. Your login credentials, payment methods and gaming activity are encrypted the same way. App data syncs with our servers using the same secure connection, so your account stays protected whether you play on phone in Medan or desktop in Semarang.
When you first visit our site, you'll see a cookie banner. Click 'Manage Preferences' to toggle analytics and marketing cookies on or off. Essential cookies for login and payments cannot be turned off without breaking core functions, but you control the rest through your browser settings or our preference centre.
Open live chat immediately from the lobby footer or contact support via email. Tell us your username and the suspicious activity you've noticed. Our team can freeze your account within minutes, verify your identity and guide you through a secure password reset without delay.
Our privacy practices depend on local law in your region. We comply with applicable data protection rules where you access our platform. If you have questions about how local regulations affect your privacy rights, our support team can explain your options when you reach out via live chat during business hours.
